FAQs

We’re not hiding anything – just the opposite in fact. We don’t publish prices because our focus is on giving the best deals we can for our customers at the time of placing an order.

Our customers value our openness and order with us in the knowledge that they will always be tapping into very competitive prices, supported by valuable levels of knowledgeable and personal service.

You will find more about our delivery, despatch and returns policies below.

Browse our website, then call 01728 685235 for product information, the latest prices and to place your order.

New customers will be requested to settle their order over the phone by credit card once prices have been confirmed and delivery arrangements agreed. For regular customers we have a trade accounts system.

Should you wish to apply for a trade account, or to find out more about our trading terms, please talk to a member of our team.

We know that a reliable service is just as important as the quality and competitive price of the goods themselves. Wherever possible we deliver direct to your farm through our own personal delivery service. We also use tried-and-tested couriers, and can offer a very cost effective next day service for the delivery of in stock items (up to 20kg total).

You will find more about our delivery, despatch and returns policies below.

Please note that we can only service orders for delivery in mainland UK.

Prices: All prices and charges quoted on the phone are in UK pounds sterling and exclude VAT wherever VAT is applicable. Delivery charges vary and are quoted in response to your order. We reserve the right to remove any goods from the web-site and from sale at any time.

Availability: We aim to keep our website as up to date as possible, however if an item you have ordered is not on in stock, we will make every reasonable effort to source it for you without delay.

Despatch: We have regular delivery days throughout East Anglia and we aim to dispatch within the week however if there is any reason for delay we will let you know as soon as possible.

If you require your order to be delivered to a different address / split between a number of delivery addresses, we are usually able to accommodate this, but please contact us to discuss.

Please note that we can only service orders for delivery in mainland UK.

Please let us know immediately if you are not happy with your product.You should do this by emailing sales@andrewmaskery.co.uk.

Goods can be returned to us for a refund or exchange providing they are unused and in re-saleable condition. If you choose to return any items ordered online at Andrew Maskery Associates Ltd or via mail order or telephone, please:

• Call us immediately to discuss their return. It may be possible to collect on a delivery run coming to your area. Items should be returned directly or otherwise within 14 working days of receipt to: Andrew Maskery Associates Ltd, Unit 7, Rookery Farm, Saxmundham Road, Framlingham, Suffolk IP13 9PH.
• Note that returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
• Note that all items must be returned in unused and saleable condition with original tags attached.
• Complete the Returns Form enclosed with your order: this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. We are always grateful for any comments regarding the reason for the return.
• Note that we cannot refund the postage and you will have to pay for the return postage.
• Ensure that all items are as well packaged as possible, as we cannot be held responsible for breakages on returned items.
• Obtain a proof of postage from your post office by using Royal Mail Registered Post or similar so that we can complete your request in the event of items being lost in transit. We cannot be held responsible for loss of items.

If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the directions above.